![]() The Project was prompted by several observations concerning available technologies, student needs, and public policy in developing countries at the current time. Irina Elgort (University Teaching Development Centre) and Prof. The principal investigator was supported by Dr. This project examined the potential that emerging ICTs (Information and Communication Technologies) hold for improving student experience in learning about public policy in developing country contexts. The chapter concludes with tips and advice for fellow researchers using technologies to support qualitative studies of communication, whether online or offline. Because the author studied a virtual community, technologies played a critical role in how she collected, managed, and analyzed the dataset, which was completely electronic. This chapter describes the technologies that the author used to carry out the qualitative study from start to finish, including the steps of online participant observations, on-line and offline interviews, qualitative coding, and qualitative data analysis. While Eloqi existed, its unique platform not only connected trainers and students for short one-to-one English conversation lessons but also brought together the company admins, trainers, and students in a virtual community. In this chapter, the author describes the technologies she employed while conducting an Ethnography of Communication on Eloqi (pseudonym), a for-profit start-up company that built and operated a proprietary Web-based, voice-enabled platform connecting English language learners in China with trainers in the United States.
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